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Refund Policy

Cancellation by You

Cancellation policies vary depending on the experience booked. The applicable policy is shown clearly before you complete your booking.

Standard Policy

  • 48+ hours before: Full refund
  • 24–48 hours before: 50% refund
  • Less than 24 hours: No refund

Some experiences (e.g., open-dated passes) may have different terms — please check the individual experience page.

Cancellation by the Operator

If an experience is cancelled by the operator or due to circumstances beyond our control (e.g., extreme weather), you will receive a full refund or the option to rebook at no extra charge.

How to Request a Refund

To request a refund, contact us at hello@going2dubai.com with your booking reference number. Refunds are processed within 5–10 business days to your original payment method.

Non-Refundable Items

Booking fees and administrative charges are non-refundable unless the cancellation is due to operator error.

Last updated: April 2026